Publish Co produces study material for a professional examination. In order to meet urgent demand for finished texts, it must recruit five copy typists at short notice. The typists must be able to perform the required tasks immediately and the company has to be totally confident that they have the ability to do the job. 

 

Which of the following selection methods is most appropriate for Publish Co?

• One-to-one interview

• Panel interview

• Proficiency test

• Psychometric test

Emma is preparing a budget which involves many calculations. Emma wishes to try out different data in different ways to answer 'what if' questions about an uncertain future.

 

Which type of computer software will be most suited for this purpose?

• Spreadsheets

• Database

In the communication process, which of the following is an example of 'psychological noise'?

• Preconceptions of the receiver

• Timing of the message

• Status or position of the sender

• Technical words and phrases used

Governments in many countries are encouraging improved standards of corporate governance, focusing mainly on public companies whose securities are listed on recognised capital markets.

 

Why are best practices in corporate governance of special importance to these companies?

• Public companies have institutional investors and have greater ethical responsibilities to these investors than to personal investors

• Public companies are subject to less stringent regulation than other types of commercial organisation

• Public companies are subject to a greater degree of separation between those who manage the company and those who own it

• All other types of business organisations are already subject to and fully implement high standards of corporate governance

Terri is carrying out a performance appraisal interview with Kazim, her assistant. Terri started off the interview by giving Kazim her view of how he has performed during the year. Kazim has then described his views on the job and the responsibilities it entails and has given opinions on how he would like to progress in the future. Terri has acknowledged Kazim's views and has prompted further input by asking open questions and noting the responses given.

 

 

The approach to performance appraisal adopted by Terri is which of the following?

• Tell and listen

• Tell and sell

• 360 degree appraisal

• Joint problem solving

Which of the following is an organisational feature of a co-operative business?

• Finance from grants or contracts

• Distribution of surplus profits in proportion to purchases

• Staffing by volunteers as well as full time employees

If a member of the accounts team sends a report directly to the head of human resources, what type of communication is this?

• Diagonal

• Horizontal

• Vertical

A bank customer has been defrauded of their money in an account. A cyber-criminal sent an email to the customer pretending to be their bank and suggesting that in order to make further transactions they needed to update their personal and banking records. They asked the customer to supply their details again, so that the bank database could be updated.

 

What type of cyber-attack is this an example of?

• Phishing

• Distributed denial of service (DDoS)

• Hacking

• Ransomware

In the country of Arcadia all adults are classifed as employable. Children are ineligible for employment. The death rate for children is very low and may be ignored for demographic purposes. Birth rates and death rates are quoted as per thousand of the population as a whole.

 

Which of the following will yield the largest increase in the number of employable people in the long term?

 

• A birth rate of 12 per thousand and a death rate of 10 per thousand

• A birth rate of 10 per thousand and a death rate of 12 per thousand

• A birth rate of 10 per thousand and a death rate of 9 per thousand

• A birth rate of 9 per thousand and a death rate of 10 per thousand

Which of the following is a characteristic of the informal organisation?

• It is made up of individuals at the same level in the organisation

• Communication flows are mainly upward and downward

• It evolves over time and can change rapidly

• Information flows more slowly than through the formal organisation