Pre Test Training BMC

Pre Test Training BMC

Professional Development

10 Qs

quiz-placeholder

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Pre Test Training BMC

Pre Test Training BMC

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

Created by

TL Telkomsel

Used 2+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1 . Berikut adalah Menu yang digunakan untuk melakukan penarikan data sisa Kuota pada tool BMC :

A. Remedy AO
B. Remedy NO
C. Remedy IT header aplikasi ke bawah. jika ada toast message "Mencoba login ke modem", tunggu sekitar 5-10 detik, nanti akan muncul toast message "Sukses login ke Modem". Apabila masih belum berhasil maka dapat di eskalasikan ke L3 IT

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

2. User siapa sajakah di layanan CES yang bisa digunakan untuk create remedy AO add offer :

A. Hanya user organik Telkomsel (EPER)
B. Semua user
C. Tidak ada jawaban yang benar

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

3. Pada tab categorization saat create remedy NO, untuk koloom Tier 2 Operational Categorization diisi dengan :

A. B2C Service
B. B2B Service
C. Corporate

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

4. Berikut adalah user yang bisa digunakan untuk create remedy AO pengecekan sisa kuota :

A. Hanya user organik Telkomsel (EPER)
B. Semua user
C. Tidak ada jawaban yang benar

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

5. Menu remedy AO yang dipilih untuk pengecekan sisa kuota adalah :

A. Mass Check Remaining Quota
B. Check Remaining Quota
C. UPCC - View Profile

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

6. Berapakah total MSISDN yang bisa dilakukan pengecekan sisa kuota untuk 1 kali order :

A. 1000 MSISDN
B. !00000 MSISDN
C. 100 MSISDN
D. 50000 MSISDN

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

7. Berikut adalah menu yang digunakan untuk pengecekan hasil remedy AO :

A. Incident Management > Search Incident
B. Incident Management > Search Incident > Additional Search > Service Req Id
C. Service Request Management > Request Entry > Search Remedy AO

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