Home Economics - Housekeeping

Interpersonal skills or people skills are the life skills we use in communicating and interacting with people. Below are examples of interpersonal skills EXCEPT:

• ability to listen

• ability to manage conflict

• ability to cope with change

• ability to communicate clearly

Being able to face the consequence of your action and not blaming others for what had happened means:

• being flexible

• ability to manage conflict

• demonstrating responsibility

• being accountable for your actions

Guests want their hotel rooms tidy and clean. To efficiently perform your job as a housekeeper, which of the following is NOT appropriate when doing cleaning service to a guest’s room?

• Clean in one direction.

• Clean from farthest point out.

• Clean from the floor to ceiling

• Use appropriate equipment and

Which of the following is NOT an example of bathroom amenities?

• linens

• hair dryer

• shower cap

• water tumblers

Which skills should a housekeeper NOT possess in handling guest queries for information about the hotel products and services employees?

• Politeness

• Approachable

• Professionalism

• Self- centered

Identify the common problem related to housekeeping when the room size is too small.

• Noisy hotel

• Bad mannered staff

• Housekeeping staff look

• Maintenance and housekeeping issues

It is considered mandatory and must be “immediately available” or worn by any person if exposed to hazardous materials or if danger and possible cause for injury are present.

• safety gloves

• safety eyewear

• personal protective equipment

• professional protective equipment

What room status if the guest is not expected to check out today and remain at least one more night?

• Skipper

• Stay-over

• Sleep –out

• On-change

The guest arranged to settle their bills (and thus not a skipper) but has left without informing the front desk. What would be the room status code?

• Lock-out

• Due Out

• Late Check-Out

• Did Not Check Out (DNCO)

In bedding sizes, queen bed mattress size is 60 inches x 80 inches, and bedspread size is 102 inches x 116 inches. What is the required size for the blanket use in a queen bed?

• 102 inches x 116 inches

• 90 inches x 90 inches 

• 60 inches x 80 inches

• 50 inches x 50 inches