Guest Programs Calibration Quiz

HGV: If cancellation is requested within the penalty period. What do you do?

• Review the booking and advise of any applicable penalties over the HGV certificate. Advise guest of the penalties and refunds (PPGR if any and T&F) and then CX the booking and send a cancellation template

• Review the booking and advise of any applicable penalties over the HGV certificate.

  Advise guest of the penalties and refunds (PPGR if any and T&F) and then send cancellation template

• Call LRS 28566

• CX the booking and reinstate HGV certificate

When you are able to do the survey advisement, you get an On Target score under which DTQ pillar?

• Policy and Procedure 

• Efficiency

• Relationship and Professionalism

• Resolution

If you ask other questions that are not relevant that may cause the call to prolong unnecessarily, you are scored a Missed Target under which DTQ pillar?

• Policy and Procedure 

• Critical Impact

• Efficiency

• Resolution

Aside from the Quantum of the Seas, which other ships from the Quantum Class offers the Royal Genie experience?

• Anthem of the Seas and Ovation of the Seas

• Spectrum of the Seas and Ovation of the Seas

• Symphony of the Seas

• Anthem of the Seas

This year’s President’s Cruise will be onboard which ship?

• AL 7/23/2023

• AN 7/23/2023

• SY 7/23/2023

• QN 7/23/2023