Enchilada 7/19

Who is on certified funds?

• more than 2 NSF

• more than 2 late payments

• conditional approvals for certified funds only

• pending evictions

When should Certified Funds be adjusted by a site team member?

• By request from the Resident to pay on time

• Never

• No NSF payments for 6 months

• Manager Approval

Who approves non-renewals?

• Manager

• Regional Manager

• Systems Team

• Asset Management

What's the order of a non-renewal?

• Remove from email marketing notifications

• Update renewal workbook with comments

• Change to Non-Renewal in Entrata

• Send the non-renewal letter in the required # days

• Obtain approval to non-renew

What methods are available for 2-Factor Authentication?

• Text Message

• Phone Call

• Email

• What's this?