Business English: Telephone etiquette

etiquette means Etiquette is

the way we act politely and respectfully in different situations

• True

• False

​ (a)   is about how to show good manners when we're with other people. It's about being kind, and polite, so everyone feels comfortable and respected.

• Etiquette
• etiquet
• etiquete
• etiqette

Match the following

• verb and noun

• Respect

• adjective

• Respectfully

• adverb

• Respectful

To behave means to act or conduct in a particular manner

• True

• False

What is the noun of behave

• bahavour

• behavior

• behaviour

At the formal dinner, Sara knows how to ​ (a)   with perfect ​ (b)   . She uses her fork and knife properly, spoke politely to others, and does not use her phone during the meal.

• behave
• etiquette
• behavior

Select the sentences we use to answer the phone

• Hello, this is Amina

• Good morning. Amina speaking

• who is there?

• Thank you for calling. How can I help you?

Questions you can use to know who is speaking

• Can you please tell me your name and the purpose of your call?

• what is your name? why are calling?

• May I know who is calling please?

• Why are you calling?

Expressions to end a telephone conversation

• Thank you for calling. It was great speaking with you.

• If you have any more questions, feel free to reach out. Goodbye!

• Don't call again

• Wishing you a pleasant day ahead. Goodbye for now!

• Stay safe and well. Goodbye and have a great evening!

How do you call:

recorded messages left on a phone when you can't answer a call. You can listen to them later.

• voicemails

• emails

• gmails

• e-mails