Front Office Introduction

Front Office is one of Department in the Hotel

• Yes

• No

Guest arrived in the hotel and welcoming by Waiter/s

• Yes

• No

The first face to face interaction between the hotel and guest happens at

• Reception

• Restaurant

• Housekeeping

• None of these

The guest who arrives at hotel with very little baggage is known as Walk In Guest.

• True

• False

Which section of the front office is responsible for guest registration activity?

• FO Cashier

• Reception

• Bell Desk

• Reservation

It is used by Bell Desk Department while handling guest luggage. What we call it?

• Luggage Card

• Luggage Rack

• Luggage Tag

• Bell Desk Card

What should you must do with guest during check in?

• Ask personal questions

• Ask for tip

• Tell them your story

• Ask for any requirement

Telephone operation operation is 24 hours

• True

• False

Guest settle their outstanding room payment at

• Restaurant

• Bell Desk

• Housekeeping

• FO Cashier

Which one is not a FO section

• Reservation

• Reception

• Bell Boy

• Room Attendant