Quizzy 2

DOB: Provided 09/04/1984

DOB: on system: 09/14/1984

• Do Not Proceed

• Proceed

• Ask Again

• Ask an Alternative Question

Looking at the photo, I can say that I can work on this policy

• Yes

• No

• Something's missing

• I don't know

I understand you're calling for Eligibility, but would you like me to check for X information as well?

What is the Effective Date that I should provide?

• 07/01/2015

• 07/15/2015

• 01/01/2016

• 01/01/2011

NOI means

• No Other Individual

• No Other Information

• No Other Insurance

Because there is an End Date information in the COB, it means that this is no longer valid...

• Yes. It should be listed as 12/31/9999

• No. At least not until the end date

Scenario: You're done attending with the caller's concern for Member A and is now inquiring for another...

Question: What would you select?

• Close/Wrap Up

• Search Inventory

• Member Maintenance

• Change Focus

This is the COB status when additional information is needed to determine if the medical policy is Primary or Secondary

For WL Provider Services will attend to our caller's concern, regardless of the state the provider is located...

• True

• False

If there are more than one results that share the same name of the provider, I should...

• Toss a coin and select based from what I have chosen

• Choose a random search result

• Ask my caller for the provider's address