Handling Difficult Customer

What is the main thing to focus on when handling difficult customer?

• To avoid everything to do with the customer

• To convince the customer to buy the product quickly

• To calm the customer down and tend to their needs

• Be competitive and win the conversation

Which one of the following is NOT a benefit of having good rapport with your customer?

• Increase sales

• Reputation of the company increases

• Customers get free stuff

• Both employees and customer will be in a positive mood

A demanding customer may cause physical harm to a person

• True

• False

What does an indecisive customer do?

• Writes complain about everything

• Yell at you for no reason

• Keeps on asking for different types of clothing

• Nitpicks everything

How does effective communication contribute to handling difficult customers successfully?

• Prevents any misunderstandings or misinterpretations during the interaction

• It allows you to provide the customer with the incorrect information

• It shows the customer that you are superior and authoritative

• It helps you avoid interacting with the customer altogether

Which is the one type of customer not mention in the slide?

• The indecisive

• The impatient

• The complainer

• The demanding

This customer always nitpicks on the pricing. What kind of customer is this

• The indecisive

• The impatient

• The complainer

• The demanding

Choose an effective de-escalation technique below.

• Interrupting the customer to clarify misunderstandings

• Ignoring the customer's complaints until they calm down

• Showing frustration and matching the customer's tone

• Remaining calm and composed throughout the interaction