Management Sem 1 Unit 1

Management is knowing ____ , ____ and ____ of doing something

• What

• When

• How

The first function of management is

The ultimate goal of business should be _____

• Maximise profits

• Maximise resources

• Maximise customer satisfaction

• Maximise manpower

_____ planning means allocating resources

• Strategic

• Operational

• Tactical

• Contingency

Mr. Roy runs a firm of printing banners. With the increasing use of tech, they fear that the trend might change in the near future. So the are planning to move into social media marketing. Mr. Roy is doing which kind of planning?

• Strategic

• Operational

• Tactical

• Contingency

The cost of maintaining old customers is more than acquiring new ones

• True

• False

The first step in staffing process is _____

• Departmentalization

• Estimating man-power requirement

• Selection

• Recruitment

A company measures the employee's work by the target they have achieved and gives bonus on the basis of that. What is this company doing?

• Feedback

• Analyzing

• Developing

• Performance appraisal

Selection is a _____ procedure

• Positive

• Negative

• Both

• None

_____ is the heart of management