Customer service representatives need skills such as patience, empathy, attentiveness, crystal-clear communication, and product knowledge to excel in their roles.

• True

• False

Achieving excellent customer service involves continuous development of skills, empowering employees to make customer-centric decisions, utilizing technology to enhance service, and periodic performance examinations.

• True

• False

The five prerequisite needs of customers include personality, gift, privacy, and quality.

• True

• False

Losing customers may result in the loss of current revenue, and job opportunities provided by clients only.

• True

• False

Many businesses focus exclusively on providing services, while others offer both services and products to their clients.

• True

• False

Satisfaction can be formed immediately but cannot accumulated over a period.

• True

• False

Patience is a virtue and a must-have quality for customer service representatives.

• True

• False

Some customers do not bother to complain, but are still dissatisfied, so it is wrong to think that no complain means no problem.

• True

• False

Customers don’t want to be treated as important; they only focus on buying the product.

• True

• False

Appreciation for customers can be shown through special letters, special discounts, and name recognition.

• True

• False