Call Disposition Exercise

"I would like to cancel my order because I can't wait for the part any longer. The delay is just too much"

• CS Tracking Inquiry - Delayed

• CS Tracking Inquiry and Order Status - General Tracking inquiry

• CS Cancellation Request

• CS Order Accounts Concerns (Modify/Update Order)

"I want to know whether the headlight I ordered comes with a bulb"

• CS Tracking Inquiry and Order Status - General Tracking inquiry

• CS Order Accounts Concerns (Modify/Update Order)

• CS Partial Order - Where is the rest of my order?

• CS Non-Customer Related Interactions

"I want my money back because when I tracked my package online and it says it's being returned to your warehouse because it was damaged."

• CS Return a Part for a Refund/Return Set Up in Sales Console/Replacement Request

• CS Lost or Damaged Package - Claims

• CS Partial Order - Where is the rest of my order?

• CS Non-Customer Related Interactions

"I want to order a set of brakes."

• CS Return a Part for a Refund/Return Set Up in Sales Console/Replacement Request

• CS Lost or Damaged Package - Claims

• CS Transferred Issue

• CS Non-Customer Related Interactions

"What should I do to process my sales tax refund?"

• CS Return a Part for a Refund/Return Set Up in Sales Console/Replacement Request

• CS Return a Part through SSR

• CS Refund Request or Follow up

• CS Non-Customer Related Interactions

"You sent me the wrong part, a totally different item from what I ordered. I want to get a replacement"

• CS Return a Part for a Refund/Return Set Up in Sales Console/Replacement Request

• CS Return a Part through SSR

• CS Refund Request or Follow up

• CS Non-Customer Related Interactions

"I have been waiting all week for the part I ordered. It says on the website when I ordered it that I will get it in 3 days"

• CS Tracking Inquiry and Order Status - General Tracking inquiry

• CS Tracking Inquiry - Delayed

• CS Partial Order - Where is the rest of my order?

• CS Non-Customer Related Interactions

"I got both tailights, but still waiting for the left side mirror. Where is it?"

• CS Tracking Inquiry and Order Status - General Tracking inquiry

• CS Tracking Inquiry - Delayed

• CS Partial Order - Where is the rest of my order?

• CS Non-Customer Related Interactions

"Did my order push through? I did not get any confirmation email."

• CS Tracking Inquiry and Order Status - General Tracking inquiry

• CS Tracking Inquiry - Delayed

• CS Partial Order - Where is the rest of my order?

• CS Order Accounts Concerns (Modify/Update Order)

"I got a typo on my delivery address. How do I correct it?"

• CS Tracking Inquiry and Order Status - General Tracking inquiry

• CS Tracking Inquiry - Delayed

• CS Partial Order - Where is the rest of my order?

• CS Order Accounts Concerns (Modify/Update Order)