Day 2/3 - Knowledge Check

Day 2/3 - Knowledge Check

Professional Development

10 Qs

quiz-placeholder

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Day 2/3 - Knowledge Check

Day 2/3 - Knowledge Check

Assessment

Quiz

Education

Professional Development

Practice Problem

Medium

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Home Depot Value Wheel represents the ____ Core Values that we should aspire to every day.

10

5

7

8

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Who is at the top of our Inverted Pyramid? 

CEO

Customers

Managers

Directors

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are our 3 customer types that normally visit and shop at The Home Depot? 

DIFM

DIY

PRO

DIFME

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the 4 pillars that make up our Effortless Customer Flow? 

​​Engage, Get to Root Cause, Problem Solve and Gain Commitment​ 

Get the Root Cause,Solve the Problem,Connect with Customer

Get to Root Cause,Engage

Gain Commitment,Problem solving

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers must register or sign in to ‘My Account’ to Track their Order in homedepot.com

TRUE

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Product Landing Page (PLP) in homedepot.com allows you to ________ and ________ product results?  

​​Filter and Compare​ 

Choose and Compare

Select and Order

View and Choose

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Major Appliance products come directly from the Manufacturer. 

TRUE

FALSE

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