Day 2/3 - Knowledge Check

The Home Depot Value Wheel represents the ____ Core Values that we should aspire to every day.

• 10

• 5

• 7

• 8

Who is at the top of our Inverted Pyramid? 

• CEO

• Customers

• Managers

• Directors

What are our 3 customer types that normally visit and shop at The Home Depot? 

• DIFM

• DIY

• PRO

• DIFME

What are the 4 pillars that make up our Effortless Customer Flow? 

• ​​Engage, Get to Root Cause, Problem Solve and Gain Commitment​ 

• Get the Root Cause,Solve the Problem,Connect with Customer

• Get to Root Cause,Engage

• Gain Commitment,Problem solving

Customers must register or sign in to ‘My Account’ to Track their Order in homedepot.com. 

• TRUE

• False

The Product Landing Page (PLP) in homedepot.com allows you to ________ and ________ product results?  

• ​​Filter and Compare​ 

• Choose and Compare

• Select and Order

• View and Choose

Major Appliance products come directly from the Manufacturer. 

• TRUE

• FALSE

All are considered Major Appliance Vendors EXCEPT for: 

• RCA

• SAMSUNG

• LG

• Whirlpool

Which product is NOT considered a Major Appliance? 

• ​​Fireplaces​ 

• Washers

• refrigerators

• Microwaves

What are the 5 Order Types (Fulfillment Methods) you’ll be supporting our customers with? 

• ​STH

• BOSS

• BOPIS

• BODFS and MA​ 

• All of the above