Shiprocket Engage - Post Assessment

What all values does Engage add to the ecommerce businesses?

• RTO reduction

• Improved Buyer Experience

• Reduced Customer Acquisition costs & better Returns On Ad Spend

• Reduced Manual intervention in the order fulfillment

Which feature in Engage allows buyers to save cash handling charges on COD orders?

• Address verification

• COD to Prepaid conversion

• COD order confirmation

• Shiprocket Sense

What are the benefits of using the WhatsApp chat extension in Engage?

• Viewing the buyer chats and setting up auto-replies

• Sending tracking notifications to buyers

• Viewing buyer chat flows to review & resolve conflicts (if any)

• Answering buyer queries in real time

How does Engage help sellers optimize their operations and improve customer satisfaction?

• By collecting Net Promoter Scores (NPS) on order delivery

• By automating order cancellations & AWB assignment depending on buyer input

• By collecting buyers' confirmation on COD orders

• By sending pro-active tracking notifications to their buyers at all stages

What is the purpose of the WISMO NLP Bot feature in Engage?

• To collect feedback from buyers

• To handle undelivered shipments

• To help buyers know their status of shipments when it's in transit

• To solve buyers' all kinds of queries with automated replies

When is the Net Promoter Score message sent out to the buyers in Engage?

• 24 hours after the order being shipped

• 24 hours after the order being picked

• 24 hours after the order being delivered

• 24 hours after the order being returned

Choose the correct combination for the Abandoned checkout recovery feature in Engage?

• Cart Recovery + Upto 4 messages + Different Coupons + Upto 24 hours retargeting

• Checkout Recovery + Upto 4 messages + Same Coupons + Upto 48 hours retargeting

• Checkout Recovery + Upto 4 messages + Same Coupons + Upto 72 hours retargeting

• Cart Recovery + Upto 4 messages + Same Coupons + Upto 72 hours retargeting

What all communication channels are default used in Engage for buyer communication?

• WhatsApp

• WhatsApp + IVR

• WhatsApp + Email + SMS + IVR

• WhatsApp + IVR + Manual Calls

What is the benefit of activating the "Auto Cancel" feature in Engage?

• Helps automatically cancel the COD orders with high RTO risk

• Helps automatically cancel the COD orders with buyer cancellation requests

• Helps automatically cancel the COD orders with no buyer confirmation

• Helps automatically cancel COD & Prepaid orders with buyer cancellation requests

How does Engage helps sellers minimize return-to-origin (RTO) cases?

• By taking order confirmation from buyers before orders are shipped

• By verifying their address before orders are shipped

• By capturing cancellation requests from the buyers who don't want the orders

• By sending out tracking notifications to the buyers at all stages