Quiz ACC

From which countries we as Agents can provide assistance to the cx?

What are the actions that we can perform on the cx behalf regarding the email address?

• Remove

• Add

• Change

• Confirm

• Create a new email

What are the actions that we can perform on the cx behalf regarding the Phone Number?

• Add

• Change

• Remove

• Link it to another account

• Make primary

What are the actions that we can perform on the cx behalf regarding the address?

• Add

• Change

• Inactivate

• Make primary

• Confirm

What is mandatory to run if we are the ones making the change in the account?

How the cx can verify their PayPal account

• Add and Confirm Bank account

• Request and be approved PayPal Credit

• Add and Confirm Email address

• Add and Confirm Street address

• Add and confirm Phone Number

If a cx is having issues linking a bank account what we should check on our end?

• Check if the cx has a care

• Review activities/activity log

• Review if the account has limitations

• Transfer the customer

• Hang up the call

If a cx is having issues linking a Credit/Debit card account what we should check on our end?

• Check if the cx has a care

• Review activities/activity log

• Review if the account has limitations

• Transfer the customer

• Hang up the call

Why a payment can have the unclaimed status?

• Address is not confirmed

• Email is not confirmed

• Phone number is not confirmed

• the account is not verified

• the account doesn't have a SSN

What does -Hold- status mean when is associated to the status of a debit/credit card?

• The card is expired

• The card is unconfirmed

• The card was stolen

• The card is inactive