Chase Team Final Review Game

What are 2 things we need to give to the MDO when calling to check on the status of a fax?

• Patient Name

• Patient Phone Number

• Patient Date Of Birth

• Patient Account Number

Who is most of the time, your best resource for information needed on an account?

• MDO

• Patient

• Pharmacy

• ESI Report

At the present time, what two pharmacies do we not call?

• CVS

• Centerwell

• Walgreens

• Optum

What do we click on to create a Smartsheet ticket a patient account?

• Script OS

• Case Management Tickets

• SRX Enrollment Info

• Attachments

When working on a spreadsheet, we are trying to get ?

• All of the patient's Rx's

• All of the Rx's on the patient's enrollment form

• Certain prescriptions we still have not received

What is the crucial information we must always request when contacting a pharmacy in the Indianapolis facility?

• Pharmacy's Registration Number

• Pharmacy's NCPDP Number

• Pharmacy's DEA Number

• Pharmacist's Full Name

Who is the Head Pharmacist in the Pittsburg facility?

What is the earliest time we can call the Provider's Office?

• 9 AM PST

• 8 AM CST

• 8 AM CST

• 8 AM EST

What is the most effective method of communication with the Provider's Office?

• Email

• Leave a Voicemail

• Speak with someone directly

Is it appropriate to disclose sensitive patient information in a voicemail?

• Yes

• No