Shiprocket Engage || Pre-Training Assessment

What all values does Engage add to the ecommerce businesses?

• RTO reduction

• Improved Buyer Experience

• Reduced Customer Acquisition costs & better Returns On Ad Spend

• Reduced Manual intervention in the order fulfillment

What kind of online retailers can use Shiprocket Engage for their businesses?

• Marketplaces

• Traders

• D2C brands

• B2B Businesses

What is the costing of Shiprocket Engage?

• INR 4.99 (+ taxes) per order

• INR 6.99 (+taxes) per order

• INR 0.70 (+taxes) per message

• Variable Pricing depending on selected features

What all communication channels are default used in Engage for buyer communication?

• WhatsApp

• WhatsApp + IVR

• WhatsApp + Email + SMS + IVR

• WhatsApp + IVR + Manual Calls

Which of the below is not available in Engage as of now?

• Tracking Notifications at all stages

• COD to Prepaid Conversion

• NPS Collection in WhatsApp

• WhatsApp Support Chatbot

• Abandoned Cart Recovery

Which of the below features are available in Engage as of now?

• RTO Prediction Tool

• WhatsApp Commerce

• Order Cancellation feasibility for buyers

• Chat CRM with Agent Assignment

How does Engage helps sellers efficiently minimize return-to-origin (RTO) cases?

• By taking order confirmation from buyers by calling them before orders are shipped

• By verifying their delivery address before orders are shipped

• By capturing cancellation requests from the buyers who don't want the orders

• By sending out tracking notifications to the buyers at all stages

Which of the below seller metrics combination has the highest potential for being on Engage?

• Seller Type - Trader, COD% - 90%, RTO% - 60%

• Seller Type - Trader, COD% - 100%, RTO% - 20%

• Seller Type - D2C Brand, COD% - 70%, RTO% - 30%

• Seller Type - Marketplace, COD% - 50%, RTO% - 20%

Shiprocket Sense provides inputs on what parameters?

• Overall RTO risk prediction of the order

• Address Quality prediction of the order

• Delivery prediction percentage of the order

• Buyer's historical performance on Shiprocket

What is the definition of Abandoned Checkout?

• When buyers add products to the cart & leaves without going further

• When buyers go to the checkout & leaves without inserting the address in the form

• When buyers go to the checkout page, fill in the address details & drop-off without saving

• When buyers fill the address, proceed to payment & then leaves without checking out