
Shiprocket Engage || Pre-Training Assessment
Authored by Anuj Saxena
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Professional Development

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15 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What all values does Engage add to the ecommerce businesses?
RTO reduction
Improved Buyer Experience
Reduced Customer Acquisition costs & better Returns On Ad Spend
Reduced Manual intervention in the order fulfillment
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What kind of online retailers can use Shiprocket Engage for their businesses?
Marketplaces
Traders
D2C brands
B2B Businesses
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the costing of Shiprocket Engage?
INR 4.99 (+ taxes) per order
INR 6.99 (+taxes) per order
INR 0.70 (+taxes) per message
Variable Pricing depending on selected features
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What all communication channels are default used in Engage for buyer communication?
WhatsApp + IVR
WhatsApp + Email + SMS + IVR
WhatsApp + IVR + Manual Calls
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the below is not available in Engage as of now?
Tracking Notifications at all stages
COD to Prepaid Conversion
NPS Collection in WhatsApp
WhatsApp Support Chatbot
Abandoned Cart Recovery
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of the below features are available in Engage as of now?
RTO Prediction Tool
WhatsApp Commerce
Order Cancellation feasibility for buyers
Chat CRM with Agent Assignment
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How does Engage helps sellers efficiently minimize return-to-origin (RTO) cases?
By taking order confirmation from buyers by calling them before orders are shipped
By verifying their delivery address before orders are shipped
By capturing cancellation requests from the buyers who don't want the orders
By sending out tracking notifications to the buyers at all stages
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