SSW01B1

1. What term is used to describe software that controls a computer?

• Cloud computing

• File System

• System Management Programs

• Operating System

2. Which of the following contains information on asset suppliers, contract terms for preferred suppliers, purchase orders, and delivery data?

• a. Vendor End-of-Life

• b. Root directory

• c. Procurement life cycle

• d. Globally Unique Identifier Partition

A drive can only have one primary partition.

• True

• False

4. The top of a top-down hierarchical structure of subdirectories is called what?

• a. Base directory

• b. Root directory

• c. Top directory

• d. Volume directory

Even though a computer running Windows might have multiple volumes, the computer only has one root directory for all volumes combined.

• True

• False

Which of the following is not an operating System?

• Linux

• Oracle

• Windows

• MacOs

7. Which program tells the OS how to communicate with a piece of hardware?

• a. kernel

• b. device drivers

• c. request for comments (RFC)

• d. BIOS/UEFI

Windows uses the file extension to know which application to open to manage the file.

• True

• False

Which of the following is a test environment where users can practice with data and processes that won’t affect actual live data?

• a. sandbox

• b. graphical user interface

• c. extended partition

• d. rollback plan

When dealing with an irate customer, you should:

• a. Defend yourself

• b. Blame company policy

• c. Listen and acknowledge the problem

• d. Offer to call the customer at a later time