Vygo Training 2

How often should you check your messages and respond on VYGO?

• Only when working on shift

• As often as possible but mainly during my stated availabilities

• Only on Weekends

• Only between 7am - 7pm

When would you try to book 1-on-1 sessions?

• Never

• If an answer should take more than 2 messages to resolve

• As soon as a Student request it

• Only for academic support

How long do you think your first Vygo session should last?

What should be the first step to raise VYGO technical issues?

• Contact your LM

• Contact Rob or Loandy

• Contact VYGO Support

• Delete the VYGO app

Answer explanation

For any specifc VYGO technical issues, you should first create a VYGO support ticket. Then, you should raise the issue to your Lead Mentors or the SM professional staff members.

When should you set yourself as Busy/Away

• Never ! I'm always available

• When I am not working on campus

• When you know you won't be able to look at Vygo or respond in a while

• Only during non-teaching periods

Have you seen the recent update posted by Rob regarding claiming for Vygo messages?

• YES

• NO

Do you click on complete session when you have finished a Vygo session?

• YES

• NO

Do you have any further questions/ issues needed to clarify?