RICTMS_Quiz

What is the URL or website address of the ICT Support Ticketing System?

• rictmsticketing.dswd.gov.ph

• ictsupport.dswd.gov.ph

• rictmssupport.dswd.gov.ph

• icticketing.dswd.gov.ph

It is an exploit vulnerabilities in computer systems and networks of computer data, or trick users to gain illegal access

• Cyber Heroism

• Cyberattacks

• Trojan Horse

• Hacker

You need help to assemble your new computer. What type of request will you create to the ICT Support System?

• Incident Request

• Repair Request

• Service Request

• Purchase Request

After the request has been resolved, the requester must:

• ignore the resolution

• reply to the technician

• close the request ticket

• delete the request ticket

The requester has acknowledged and closed the ticket. What is the next process he/she will do?

• close the web browser

• accomplish the mandatory client satisfaction survey

• ask for the update on the request

• disregard the mandatory client satisfaction survey