Quiz Time!

How frequently can Metro customers avail themselves of a service extension? What are the services included?

• Once every month cycle/call and text only

• Once every month cycle/call, text and data

• Twice every month cycle/call and text only

• Twice every month cycle/call, text and data

How long should a service extension last? (UHL)

(a)  

How much is the customer’s discount when enrolled in an evergreen plan with autopay?

(a)  

How much is the maximum payment amount the customer can pay and not be charged for the PCF?

• Less than $35.00

• Less than $29.99

• Less than $15.99

• Less than $20.00

On the Edge 360 page, where can we find the customer's plan description, charges, credits, payments, and due immediate charge?

(a)  

What do you call the monetary amounts displayed in parenthesis (curved brackets) in the financial overview?

(a)  

How many months will the Payment Period drop-down in Financial Overview allow representatives to view payment cycles up to?

• 3 months

• 6 months

• 12 months

• 13 months

What do you call the charges in the column of the Financial Overview page where the customer needs to pay them now to avoid account suspension?

• Due amount

• Pay now

• Due immediately 

• Pay later

Is a process where the account itself will automatically debit any due immediate amount by midnight as long as the account is enrolled in autopay.

(a)  

In which customer mistreat will this fall if the agent fails to educate the customer of the service fee?

• Refusal to Escalate

• Not Advising of Support Fee

• Abandoned Interaction

• Using Profanity