Quality Improvement

·       Question 1: Six Sigma refers to less than ______ errors per million opportunities.

• 3.3

• 3.4

• 3.5

• 3.6

·       Question 2: The Six Sigma philosophy began in this company during the late 1980s.

(a)  

·       Question 3: Six Sigma is a data driven methodology use to eliminate ______ in a process, product or service. 

• steps

• costs

• competitors

• defects

·       Question 4: In the DMAIC Framework, DMAIC stands for Define, Measure, Analyse, _______ and _________. 

• Innovate, Cost

• Improve, Control

• Investment, Customer

• Interesting, Creative

·       Question 5: In the DMADV Framework, DMADV stands for Define, Measure, Analyse, _______ and _________.   

• Draw, Visual

• Discuss, Verbalise

• Data, Validate

• Design, Verify

·       Question 6: The DMAIC Framework is used to improve _________ processes. 

• important

• existing

• complicated

• expensive

Question 7: The DMADV Framework is used to design _________ processes.

• new

• innovative

• simple

• creative

·       Question 8: Six Sigma aims to get processes to a point where they produce __________ and predictable results. 

• fast

• cheap

• stable

• unique

·       Question 9: Six Sigma is about consistency while LEAN is about reducing ___________. 

• wastages

• employees

• complaints

• outputs

·       Question 10: Six Sigma focuses on the actual work done while LEAN is optimal for analysing the process _________ the activities. 

• at the beginning of

• as well as

• between

• at the end of