The following are some of the reasons why you may experience challenges when communicating with your patients EXCEPT?

• Emotional Distress

• Use of technology

• Time constraints

• Communicating with a teenage patient

• Reduced Literacy

Answer explanation

Just by virtue of being a teenager doesn't make you automatically challenging (Though some of them can be, due to other underlying or overarching reasons)

When communicating with a patient with reduced literacy, you want to keep the reading materials at what level of education?

• Kindergarten

• High school Level

• Grades 6-8

• Grade 2-3

An emotionally distressed patient will mostly present in the following way EXCEPT:

• Remain Silent

• Shout and scream

• Become physically abusive

• Make reasonable demands

Which of the following is NOT a strategy to diffuse a tense situation in the Emergency Room?

• Asking a patient to hand over a weapon if they are in possession of one

• Remaining calm

• Calling for Help

• Moving the patient away from public view

Answer explanation

Ask them to place it down, not hand it over!

Ok, let's take a break from all this communication stuff.....What is the name of the AKU provost?

Now back to business.....

True or false? Or in between?

If a patient is being aggressive towards staff, they should be denied medical treatment.

• Maybe

• True

• False

• Uhm, depends on various factors

Answer explanation

Treatment must be based on clinical need, however demanding the patient. Nevertheless, you should assess and minimise the risks to yourself, the patient and others.

In some cases it may be reasonable and necessary to consider alternative arrangements for providing treatment.

The process of forming a relationship with your patient built on trust is called creating a .................

In the acronym OARS, A stands for?

A patient who is experiencing ambivalence is most likely in what stage of change?

• Relapse

• Contemplation

• Pre-contemplation

• Preparation

• Maintenance

Which of the following is a model used for breaking sensitive information?

• SPIKED

• BREAKS

• FAWNS

• ABDEF