Social Media

What is the name of the Social Media platform?

• Amazon Connect

• Reputation

• Smartclixx

• UAD

  
  

Private Message: Your models look sick!!! What would you do? How will you respond?

• Can you please send us a DM with your contact info and order details?

• That isn't my problem!

• Do not respond and Tag the conversation.

  
  

• Let me get you over to our corporate office.

  
  

(T or F)You will manually create a case for all conversations except those you can give a general answer.

• True

• False

To Resolve the conversation, click the ____ within the conversation and select Mark as Resolved.

• Three dots

  
  

• Discussion

• TAGS

• Responses

SaksOff5th is on what Social Media platforms?

• Facebook, Twitter, Thread

• Facebook and Instagram

• Facebook, TikTok, Instagram

• Facebook, Twitter, Instagram

You will click ____ from Reputation to view ALL conversations.

• Dashboards

  
  

• Home

• Engage

• Reports

To assign a Conversation to yourself, you will .....

• Click the + sign and select your name

• Click on the Conversation

• Your Team Leader will manually assign the Conversations

(T or F)Before responding to your Public Message, ensure you TAG it first because it will auto Resolve once you send the response.

• True

• False

Which one is an appropriate greeting for Social Media?

• Hello, @customername. Welcome to Saks OFF 5TH.

• Welcome to Saks Off 5th! My name is Cindy. How may I help you?

• Hello, @customername.

You will go to ____ in Reputation to leave notes.

• Post Discussion

  
  

• Author Discussion

  
  

• OMS Notes

  
  

• Feed Area