FO Terms

A room on the beach or near a swimming pool of a hotel is called _______.

• Changing Room

• Lanai

• Cabana

• Siberia

A list of unwanted guest is referred as _________

• Hot list

• Black-listed guest

• Red flagged Guest

• Blocked Guest

When a Credit card company refuses the payment of a voucher signed by a customer which is sent by the hotel.

• backward charge

• chargeback

• Decline charge

• Refuse charge

Identify this front office equipment

• Card Machine

• DCC Machine

• EDC Machine

• Swipe Machine

__________is collection of city or non guest, receivable account balances.

• City Ledger

• Guest ledger

• Guest Folio

• Pay master

Who is Chance Guest?

• Guaranteed reservation guest

• Walk -In Guest

• Scanty Baggage Guest

• Skipper

This front office equipment is called _____

• Pigeon hole rack

• Key Rack

• Guest Locker

• Room rack

FERA full form is _________________

• Foreigner Emigration Release Agency

• Free Emigration & Residency Academy

• Foreign Exchange Regulation Act

• Foreign Encashment Regulation Activity

House limit is same as Floor Limit

• TRUE

• FALSE

Identify this brand logo

• Radisson Group of hotels

• Accor Group of Hotels

• Aloft Hotel

• AC Hotels