Service Now
Authored by Serafin Castillo
Other
Professional Development
Used 4+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
12 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Describe la naturaleza o el fallo principal del indicente
Symptoms
Primary Application
Application Instance
Priority
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Los (a) pueden ser vistos por todos los usuarios, mientras que los (b) sólo son vistos por los miembros del grupo
a) Journal
b) Comments
a) Work Notes
b) Contact
a) Work Notes
b) Journal
a) Comments
b) Work Notes
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Son usados para realizar solicitudes de información o ejecución de procesos aprobados
Incidente Mayor (MIM)
Problema (PRB)
Incidente (INC)
Request (REQ)
Cambio (CHG)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Son solicitudes mediante las que se busca alterar los entornos de producción y pruebas
Problema (PRB)
Incidente (INC)
Request (REQ)
Cambio (CHG)
Incidente Mayor (MIM)
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Son códigos de cierre para las tareas de un incidente
Not Complete
Pending
Withdrawn
Resolved
Completed
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
A partir de ellos se puede generar un problema
Incidente (INC)
Cambio (CHG)
Request (REQ)
Incidente Mayor (MIM)
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
¿Cuáles son estados válidos de un incidente para que un cambio (CHG) pueda ser instalado?
Open
Closed
In Progress
Resolved
Pending
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
