Know Your Standards Quiz

What is the full form of FLAME?

• Feedback Loyalty Ambassador Measurement of Engagement

• Fortune Loyalty Ambassador Measurement of Engagement

• Fortune Leadership Analysis Measurement and Engagement

• Feedback of Loyalty and Measurement of Engagement

Platinum Standards: I will __________________, whenever approached for directions, rather than simply pointing the way.

• ask the guest

• run away

• escort the guest

• ask someone else to help the guest

What is the full form of R.I.G.H.T?

• Read, Inform, Give your name, Hold the caller, Thank

• Reach, Inform, Give, Handle, Terminate

• React, Invite, Give your name, Hear, Thank

• Respond Promptly, Identify Yourself, Go out of your way to help, Hear Carefully, Terminate Politely

What is the full form of L.E.A.R.N?

• Listen, Apologize and Notify

• Look, Empower, Apologize, Run and Notify

• Listen, Empathize, Apologize, Resolve and Notify

• Learn, Empower, Apologize, Resolve and Notify

Fortune Park Hotels was set up in?

• 1995

• 1996

• 1994

• 1997

How many operational hotels does Fortune Park Hotels have as of now?

• 56

• 55

• 57

• 54

Platinum Standards: I will always bid a warm __________ and fond __________ to our guests to ensure repeat visits.

• goodbye, farewell

• cookie, memories

• milk, farewell

• hot chocolate, farewell

Which is our exclusive vegetarian signature restaurant brand?

• Vibgyor

• Nostradamus

• Orchid

• Rainbow

Aatman is our ESG Initiative at Fortune Park Hotels Ltd.

• True

• False

• Can't Say

What is the tagline/slogan for Fortune Park Hotels Ltd.?

• Let Fortune Change Your Destiny

• Let Fortune Create a Memory

• Let Fortune Take You Places