Navigating Team Turbulance

A clash of interests, opinions, or actions between (a)   or groups

The conflicts which arise from interpersonal issues is

• Task type conflict

• Relationship type conflict

• Process related conflict

• Misunderstandings

Which of the following cause conflicts?

• Communication issues

• Difference in working styles

• Holidays

• Power struggles

Which of the following is NOT a conflict resolution style?

• Competing

• Collaborating

• Hiding

• Accommodating

"Individuals adopting this approach prefer to ignore or sidestep conflicts rather than confront them directly" - This style is called

• Avoiding

• Confronting

• Accommodating

• Collaborating

Identifying the (a)   will help you determine the most suitable approach.

Evaluate the (a)   and urgency of the conflict.

Why should one adapt a collaborative or accommodating approach to conflict resolution?

• To make it easy

• To safe guard long-term impact on relationships

• To seem like a people person

• To manage the time better

Active listening involves

• Eye Contact

• Non-verbal communication

• Open ended questions

• Empathy

Be aware of your personal (a)   and avoid allowing them to influence your understanding of the message.