Unit1 Telephone Voice Mail

is a core telephony function. It allows callers to leave messages while you're

away from the phone or on another call. You can store, redirect and access voicemails

remotely. You should use this function as a temporary measure only; leaving it on for long

periods or not responding to messages can damage your customer relations. If you plan to

be away from your phone for a while, think about using another function.

• Call logging

• Voicemail

• Call redirection

• Conference calling

This function automatically reroutes calls received on one phone to another. For

example, you could use it to reroute calls received at the office to employees who work from

home, or to salespeople visiting clients, ensuring that calls from potential customers are

answered.

• Conference calling

• Call logging

• Call barring

• Call redirection

This function allows you to work collaboratively when businesses or colleagues are

on different sites. It lets you conduct telephone calls involving more than two people - a

useful way of coordinating work on projects involving different teams or businesses.

• Conference calling

• Call logging

• Call barring

• Fax

This function is used to record the number, timing and duration of calls made from each

extension. This helps to ensure that your phone system is used appropriately. You can use

this function to monitor productivity in departments where phone calls are a core business

activity, such as customer service or sales departments

• Conference calling

• Call logging

• Call barring

• Call Diversion / Diverting

This function restricts access to certain numbers, allowing you to control the use of your

phone system. For example, you can use it to stop employees dialling overseas

or premium-rate numbers.

• Conference calling

• Call logging

• Call barring

• Call Diversion / Diverting

The ability to send _____ is still important, eg for sending urgent documents that you do

not hold electronically. However, document scanning and email are increasingly

replacing this function.

• Conference calling

• Email

• Call barring

• Fax

Voicemail comes with features like a user interface to enable selecting, playing, and managing of messages

• Yes

• No

There are delivery features for the sender of the voicemail to either play or deliver the message

• True

• False

There are notification features that notify voicemail recipients of waiting messages.

• True

• False

Voicemails doesn't allow customers express their concerns efficiently. It interrupts them. It also wastes time as customers get to move from their main concerns and diverge into irrelevant information without focus

• True

• False