Host Site Training

It's the member's first day on site. Topics I'm going to be sure to cover are: SELECT ALL THAT APPLY

• General layout of the organization including parking, restrooms, water stations, etc.

• How members can reach me - text, phone call, email?

• Host site expectations including daily/weekly schedule, policies & procedures and required trainings.

• Send them to Subway to buy lunch for the whole team!

Our primary supervisor is taking a three week leave of absence. Here is what we do next: SELECT ALL THAT APPLY

• Email my CitySquare AmeriCorps Program Manager and cc the back-up site supervisor ASAP

• Assume that the members should know what to do so they shouldn't be worried.

• Coordinate internally to determine who will manage the supervision of the members in the primary supervisor's absence (ideally this is the back-up supervisor who has completed CitySquare AmeriCorps training)

• Schedule a meeting to let AmeriCorps members know about the change in supervision.

When you, as the Site Supervisor, are interviewing AmeriCorps members, the interview should be

• In -person

• Over text

• Zoom/Google Meets

• Blind offer. I'm sure it will be fine!

We are really focused on communication and growth this term. What are some things you can do to foster that at your site? SELECT ALL THAT APPLY.

• Have quick daily chat to discuss goals for the day.

• Use the 30/60/90 check - in template to create meaningful 1-on-1's with the members.

• Find ways to celebrate and acknowledge their great work & efforts - often.

• Build out trainings that will prepare them for the work they will be doing this term.

A member enters time on their timesheet on a holiday. Here's what I do next:

• Reject it with notes on which days should not have hours due to the holiday.

• Approve it - members earn hours on holidays.

• Reject it.

• Approve it - they deserve some extra hours for all their hard work.

Our program design is shifting & we'd like to have our AmeriCorps members take on new tasks/duties. Here's what I do next:

• Schedule a meeting with the member to share the new duties.

• Email or call CitySquare Program Manager to discuss what changes to the position description we'd like to make in future terms.

• Complete a coaching form with the member to share new duties and expectations.

Our member's term of service is ending! Here's what I'll do in the days/weeks leading up to their exit: SELECT ALL THAT APPLY.

• Complete their End of Term Review and schedule a time to talk through it.

• Ask member to catch up on all of YOUR filing from the past 6 months before they leave.

• Find a way to recognize their efforts this term - maybe a special treat or certificate or all-staff email blast.

• Check America Learns to confirm they will be meeting their minimum hours.

Communicate with my CitySquare AmeriCorps Program Manager when: SELECT ALL THAT APPLY

• A member is a no call/ no show for 3 days despite our efforts to reach out.

• We provided a formal coaching to a member.

• Our host site supervisor is taking an extended leave of absence.

• Our building flooded and we'll be closed for a number of days.

How can we be a better support to you as our partners?