Understanding Cloud Concepts

A real estate accounting company would like to migrate its operation to the cloud but has expressed reservations regarding security. A member of the executive suite suggests a collective organization formed in conjunction with several similar companies that have collectively deployed a cloud-based environment. Each member company maintains cloud access. Which of the following is the executive describing?

• Private

• Community

• Hybrid

• Public

When configuring a network storage system for a company-wide function, which document should serve as a primary reference to effectively manage the project while also remaining compliant with company policy?

• Service manula

• workflow diagram

• Operating procedures

• change management

A network administrator is configuring a series of virtual servers. The administrator provisions resources so that additional memory is available daily during a four-hour period. Which solution would best accommodate this provision?

• Auto - Scaling

• Horizontal scaling

• Cloud brusting

• VM templates

A tier 1 support technician has been holding a support ticket for a system problem for an hour and has only identified the problem. Company policy requires tier 1 support tickets to escalate after an hour if the technician cannot resolve the problem. After escalating the ticket, what would the tier 2 technician do next?

• 1. Perform a root cause analysis.

• 1. Verify the system is functional.

• 1. Establish another theory of probable cause.

• 1. Determine the scope of the problem.

A server technician receives multiple complaints from users with varying permissions that a critical resource is inaccessible. What troubleshooting step should the technician perform next?

• 1. Document the findings

• 1. Restart the cloud services

• 1. Check an account with similar permissions

• 1. Establish theory of probable cause

A cloud technician receives a complaint that one employee cannot access certain cloud resources.  The scope of the problem is limited to this particular user. Which of the following troubleshooting steps should the technician try next?

• 1. Record the issue and steps to remediate in a support wiki page

• 1. Restart the cloud services

• 1. Investigate and determine  how the user's access has changed

• 1. Have the user verify full functionality

A user has lost account access to the cloud. The CSP dispatched a technician to address the issue. The technician diagnoses that the user’s account information expired and the technician needed to reset it. Following the reset, what should the technician do next?

• 1. Have the user test the login

• 1. Determine why the incident occurred

• 1. Decide how to best proceed forward

• 1. Document findings

A finance company would like to implement a customer relationship management solution that provides flexible resource utilization while maintaining the best possible security for client PII. Which of the following options would protect that segment of data while remaining cost-conscious?

• Hybrid

• On-premise

• Private

• Public

When following troubleshooting methodology, which step takes place after establishing an action plan but before verifying that function has returned to the system?

• 1. Implement preventative measures

• 1. Test the theory

• 1. Perform a root cause analysis

• 1. Implement the solution or escalate

Concerning cloud security in the IaaS model, which of the following are the responsibility of the customer? (Select all that apply.)

• 1. Operating system

• 1. Identity management

• 1. Storage

• 1. Networking