PMP SET 1.8.Communications

1. A project team is having difficulty communicating over long distances. There are 13 team members from two countries when five people from India are added. This is of concern to the project manager because:

• A. Communications grow exponential.
• B. It will be harder to use reward power.
• C. Communication blockers grow linearly.
• D. Conflict can be increased with an increase in project priorities.

2. A team meeting during execution is the BEST format to:

• A. Determine project status.
• B. Communicate.
• C. Make changes to the project.
• D. Authorize changes to the project.

3. As the project manager, you have three stakeholders you need to communicate with. A new stakeholder has been added that you also need to communicate with. How many communication channels do you have in addition now?

• A. 4
• B. 6
• C. 10
• D. 16

4. Your company has just assigned you to a large multi-year project. You are given a project specification from management and told to complete the scope of work. One of the earliest things you should do is:

• A. Start work on writing the scope of work.
• B. Create a Gantt chart so you know your schedule.
• C. Determine who the stakeholders are and identify their communications needs.
• D. Start assigning project activities to the team.

5. The communications management plan is created for the:

• A. Project sponsor.
• B. Team.
• C. Project manager.
• D. Stakeholders.

6. Extensive use of ___ communication is most likely to aid in solving complex problems.

• A. Verbal
• B. Written
• C. Formal
• D. Non-verbal

7. Originally, project reports are a method to do what?

• A. Plan communications.
• B. Distribute information.
• C. Report performance.
• D. Manage resources.

8. A major stakeholder has requested that the project manager issues reports on the amount of testing done throughout the life of the project, however testing is only a minor aspect of the quality control plan and the project manager is facing project resource constraints. It would be BEST for the project manager to:

• A. Issue the report as this is a major stakeholder and their needs would have been included in the stakeholder management plan.
• B. Do not issue the report as project resources should be expended on communicating information that contributes to success.
• C. Request details of the information the stakeholder needs in the report and provide that information to those handling the quality control function on the project.
• D. Have the stakeholder meet with the project sponsor to get the sponsor's agreement that project fund should be expended on this effort.

9. All of the following are part of a communications management plan except ___

• A. Names of the stakeholders who can talk to the project manager
• B. Names of those receiving a telephone call when the system crashes
• C. Methods used to collect and store information
• D. Names of the stakeholders and instructions on sending project status to them

10. A project manager has a problem with a team member’s performance. What is the earliest form of communication for addressing this problem?

• A. Formal written communication
• B. Formal verbal communication
• C. Informal written communication
• D. Informal verbal communication