NCMC Final

Who is the project manager for the address 2509 Westwood Ave, Mesquite, 75150?

• Brian Watson

• Jennifer Breland

• Cynthia Joiner

• Thomas Bridges

True or False. We should offer to enroll customers in MOA after submitting an underground work order.

• True

• False

What information is required to be in the escalation form UD Escalation - Repeated No Contact/Extreme Issues? (Select all the apply)

• Project number

• ESI (if available)

• Note advising customer has already been provided the UD and UD Supervisor's contact information.

• Brief description of the issue.

What characteristics should we add when creating a non-residential ESI to post a city inspection?

• Overhead/Underground

• Underground install hold.

• None.

• City Inspection Exempt.

If a system generated underground order has been cancelled, and the customer calls in asking to have the order resubmitted, how would you assist the caller?

• Send email to Cyndi and Tania.

• Submit a Plan Review order.

• Submit the underground order.

What is the timeframe for an underground order?

• 2 business days.

• 5 business days.

• 10 calendar days.

• 10 business days.

When submitting an underground order in the city of Tyler, and the customer will have a swimming pool on the property, what is the name of the person the customer will need to be in contact with to assist with the pool plans?

If an account was placed on construction hold because Oncor needed to install a transformer, and the customer calls in saying this has been completed, how would we assist the customer with getting the hold removed?

• Submit escalation form for invalid construction hold removal.

• Send email in WaAM if project exists or plan review order if no project exists.

• Warm transfer to escalations for hold removal.

• Remove the construction hold yourself and re-dispatch the MVI order.

If a construction hold was placed on an account because the customer needed to change out the wiring in their meter base, and they call saying this has been completed, how would we assist with the hold removal?

• Submit escalation form for invalid construction hold that needs to be removed.

• Email in WaAM if a project exists or plan review order is there is no project.

• Warm transfer to escalations.

• Remove the hold yourself and re-dispatch the MVI order.