Fixed Voice

SLA for Waiting service (VAS) from 111 or exchange

• On Spot

• 5 WD

• 1 D

Before renewal date there is SMS sending to CST to remind him to pay his bill

• True

• False

the period of temporary suspension for Quarter new FV CST is

• 210 D

• 60 D

• 3 D

In case CST did not pay his land line bill.. Line will be reciving only for Quarter new FV CST for…

• 3 D

• 30 D

• 50 D

we can know all payment to FV CST from BSS

• True

• False

cst can ask to move his land line through

• sales branches

• 111

• WE App

if cst subscribed in internet from another ISP.. He can ask to move land line without cancel service with the other ISP

• False

• True

SLA For change phone No is..

• on spot

• 5 WD

• 2 H

In case CST consume his package… he can..

• Make Early Renewal

• Add Extra Quota

• count out of package

• All of above

calling WE mobile and Local calls are active without CST Request

• True

• False