CEB LCM

The following are four phases of CEB except:

• Solve

• Commit

• Understand

• Engage

• Impress

These are 5 Categories that regroup our CEB Skills in our Lead Coaching Model EXCEPT

• Advanced

• Difficult

• Basic

• Core

• Intermediate

Investigate and Check All Applicable Resources is under which phase of CEB?

• Solve

• Commit

• Understand

• Engage

• Impress

What's the main purpose of our Lead Coaching model?

• it redefines CEB in a nicer way

• it helps me define which skill I should coach first to define effective coaching action plans

• it helps my tms decide what to do in a call whenever they feel like it

• it simplifies how our team members engage with customers

"Willingness to Help", in which Lead Coaching category does it belong to?

• Core

• Critical

• Basic

• Intermediate