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Retention Quiz

Authored by Poppy Holmes

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Professional Development

Used 1+ times

Retention Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these can a broker not do as part of retention?

Product transfer

Change of term

change of repayment type

consent to let

Additional borrowing

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before a broker submits a product transfer, we are allowed to discuss the account specifics with them

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does MIL stand for?

Mortgage in liability

Mortgage illusion

Mortgage In Low

Mortgage Illustration

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Will we allow a broker to change the repayment type from C&I to interest only?

Yes

Sometimes

No

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What document do we use to complete broker security on a product transfer?

Account details

Product transfer MIL

Original offer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the latest date the broker can send a signed MIL back to us, for us to guarantee it will be in place in time?

15th of the month

12th of the month

20th of the month

25th of the month

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How would you check if a new PT has been set up ready to take effect when the current rate ends?

Account level -> Transactions -> scroll down to Pending contract variation box -> check effective date

Account level -> Account details -> scroll down to Pending contract variation box -> check effective date

Customer level -> Account details -> scroll down to Pending contract variation box -> check effective date

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