Quiz ng mga Brainies

When do you NOT NEED to perform account security?

• Quoting rates for redemption rates.

• Creating a case for Concierge Request.

• Creating a case for Meeting/Groups request.

• When retrieving a case and the Member does not have the Case number.

Answer explanation

It can be found on KM Article 34405

A Member may earn Marriott Bonvoy Points on qualifying room rates and qualifying charges for up to how many rooms?

• 1 room

• 5 rooms

• 4 rooms

• 3 rooms

Answer explanation

It can be found on KM Article 10782

We can tell when a reservation must be transferred to Loyalty Department by looking in the Group Availability screen when letter '_' is indicated in the PK column.

Answer explanation

All hotel alerts should be stated to the guest.

• Yes

• No

• Maybe

• Naur

Answer explanation

What KM Article can you check regarding Hotel Credit Card Authorization?

• KM Article 15606

• KM Article 15064

• KM Article 15060

• KM Article 15477

Answer explanation

Can we override the cancellation fee of a reservation with check in date of Aug 19, 2023 if the cancellation policy states "You may cancel your reservation for no charge before 11:59 PM local hotel time on August 12, 2023 (7 days before arrival)." for a Titanium Elite member that is staying at New York Marriott Marquis using points?

• Yes, we can. Since the guest is a Titanium Elite member.

• Yes, but not guaranteed. We can create a case since it is using points.

• No, because it is more than 72 hours.

• No, unless it is about weather-related travel interruption.

Answer explanation

It can be found on KM Article 34870.

These are the details that are needed to be recapped before getting the method of guarantee for a new reservation.
Hotel name, Check-in and Check-out dates, Number of Guests, _____ Number of Room(s)

Answer explanation

What is the correct cancellation policy spiel when dealing with Group Block reservations?

• You may cancel the reservation for no charge 72 hours prior the check-in date. After this deadline, we will be assessing a fee.

• You may cancel the reservation for no charge 72 hours prior the check-in date. After this deadline, we will be assessing a fee that is equivalent to 1 night + plus taxes and fees.

• You may cancel the reservation for no charge 72 hours prior the check-in date. After this deadline, we will be assessing a fee of possible 1 night + plus taxes and fees.

Answer explanation

Please note the word "Possible." Cancellation fee depends on the hotel. We must set their expectations properly when dealing with cancellation fees.

When booking a paid reservation, what are the things that need to be confirmed when pulling up a Bonvoy Account using the loyalty number?

• Name on the Account.

• Name of the Caller.

• Name on the Account, Column A and B.

• Name on the Account, Email Address, Last 4 number on the Credit Card.

Answer explanation

PAID RESERVATION only needs the name on the account. REDEMPTION RESERVATION is the type of reservation that we need to authenticate Column A and B.

What is the term that Associates use to a process when they ask information in Column A and Column B?

Answer explanation

Verification is when we ask the NAME ON THE ACCOUNT.

Authentication is when we ask information in Column A and Column B.