DRIVE THRU

_______ is a type of service provided by a business that allows customers to purchase products without leaving their cars. The designs are different from restaurant to restaurant, but usually, there are different windows where customers can place their order, pay the total amount, and claim the order.

• DINE IN/TAKE HOME

• Drive-Thru

• JEDS

• PARK AND GO

The full Jollibee DT experience starts from the moment they _____ the driveway up to the time they finish their meal with the lasting memory of good interaction with the Jollibee DT crew.

• quee

• order

• enter

• payment

DT customers are always “on-the-go”. With this,______and______ are of utmost importance to them. Satisfying these needs through a combination of operational skill and enhanced service techniques are required to deliver a full Jollibee Drive-thru experience.

• speed and accuracy

• fast and smiling

• quick and missed out

One or more free-standing signs listing the menu items.

• KDS

• BANNER

• Menu Boards

• DTAM

Location where crew member takes the payment from the customer

• W2

• W1

• DT OOT

Location where the customers are being asked to park if there are still pending with their ordered products. This is located after the Drive-thru Exit and within the store premises.

• JEDS Motorbike Area

• Parking Area

• Grille Parking

Location where crew member dispatches the order to the customer.

• W1

• JEDS

• W2

_____________ (from ordering time to serving time of complete products)

• OT Turn Around Time

• Drive-Thru Turn Around Time

• Counter Turn Around Time

There are three main reasons why it is important to always achieve the TAT in DT:

• 1. 1. Maximize customer complaits

  2. 2. Chances of missed out products

  3. 3. Slow serving time

• 1. To minimize customer complaints

  2. To lessen queuing time

  3. To maximize DT capacity

• 1. 1. quick service

  2. 2. accurate ordering

  3. 3. more sales

• Determines the proper manning for the forecasted sales

• Determines the right people for the right position (the ace team)

• Ensures that all machines and materials are in good working condition.

• Monitors performance and makes sure that standards are followed.

• Handles customer complaints.

• Guard on duty

• Manager on Duty

• OSS