Reception The HIS

What is Reception and can you explain task and duties of receptionist ?

Answer explanation

The machine that used for creating room key at hotels called

• ETFPOS

• Marker

• Card Encoder

• EDC

Prepare reception area for service involve some aspect, except

• Reception diary

• Proper grooming

• Handover

• Scheduling

List that provides data for guest arrival today and other personal data in hotels enterprise called

• Expected arrival list

• Guest in house list

• Departure guest list

• Daily summary reconciliation

When receptionist allocate the room with special request what need to assure, please mention and describe

Where to distributes document of expected arrival list and please give the example of each function

Perform check in functions is receptionist can perform handling check in guest in______________ manners and based on the standards

Please mention 6 characteristic that need by receptionist during welcoming guest

What is step by step during handling walk in guest, please mention and explain it

Sometime receptionist can decline a guest if appropriate, could you give a reason why it possible to happen