1. At Aii, our secretaries work for a large number of people such as The President, The Vice-Presidents, The Director of Studies Team, The Head Teachers, as well as the teachers and students.

• TRUE

• FALSE

2. As a secretary, you're not just managing day-to-day academic tasks; you become the "_____" of the company.

• staff

• customer service

• master

• 2. eyes and ears

3. Being organized means you manage your _____ , energy and workspace well and can accomplish all your assigned tasks successfully.

4. Clear and _____ communication, along with a personable phone manner is best for secretaries.

5. Being professional can ensure a positive first impression, successful interpersonal relationships and a lasting reputation within your organization and industry.

• TRUE

• FALSE

A good secretary always organizes meetings at the last minute.

• TRUE

• FALSE

A good secretary works closely with the management team.

• TRUE

• FALSE

• Which is a good idea?

• • Keep information to him/herself

• • Be organized

• • Organize meetings at the last minute

• • Ignore correspondence

Critical thinking skill is making sure we have _____ reasons for our beliefs.

Which one is NOT included as a critical thinking skill?

• Practice active listening

• Find your own reputable sources of information

• Consider only one point of view

• Ask lots of open-ended questions