Test Your Knowledge_AS_New_EN

What are the main channels through which Account Support takes leads?

• Facebook, Google, Qlikview, Teams
• Recommendations from existing sellers; Qlik: Lead & Seller: Lead Info -> leads that have completed the MKTP registration form and require validation;
• Recommendations, Facebook, Mail: Black sellers
• Mail: Leads who filled out the form from marketing campaigns; Qlik: Lead & Seller: Lead Info -> leads that have completed the MKTP registration form and require validation; Lead & Seller: Incomplete lead -> leads blocked in steps.

What are the stages of reactivating a Black seller?

• Additional checks are requested by the Security, AH, AH security and Accounting departments; After all the approvals, an e-mail is sent to the Team Leader to change the status of the seller from Black to RED; After the seller is in RED status, the new TC set will be issued, which he must sign on the same day.
• AH, Accounting and Account Health checks are requested; After at least 1 approval, an e-mail is sent to the Team Leader to change the status of the seller from Black to RED; After the seller is in RED status, the new TC set will be issued, which he must sign on the same day.
• Security and AH checks are requested; After approval, an e-mail will be sent to the Team Leader to change the status of the seller from Black to PINK; Then the new TC set will be issued, which they must sign on the same day.
• KAM changes the seller status to RED, after which he issues the new contracts.

What are the conditions for validating a lead?

• The legal documents are attached; The information added in the registration form corresponds to those in the attached documents; Ineligible products
• Account validation by Security and Pay U; Checking the list of eligible products; The information added in the registration form corresponds to those in the attached documents.
• All legal documents are attached; The information added in the registration form corresponds to those in the attached documents; Eligible products (companies selling services or products on the prohibited list are not accepted).
• The seller has provided the registration certificate, turnover and list of products.

After checking the documents and data, on which button will the lead be validated?

• Manual validation flow
• Automatic validation flow
• Lead takeover
• Lead rejection

Which applications must be used, in the daily routine, within the Account Support project?

• eMAG Marketplace platform, Daily Activities Tracker, Outlook, Optivoice, Teams, Confluence, Sharedrive "Sales Support"
• eMAG Marketplace platform, CRM, Worktool
• eMAG Marketplace platform, CRM, QlikView, Optivoice, Teams, Silverback
• eMAG Marketplace platform, Outlook, Optivoice, Teams, RocketReach, Silverback

Who receives the login details after the seller accounts are created?

• Hunter
• Team Leader
• The seller, by email
• Both hunter and seller

In which tab of the Marketplace platform does the seller enter to sign the TC& annexes?

• Dashboard
• My account -> Legal documents
• Logistics
• Cross-border management

The "green" status of an account is set

• When all the activation conditions are met, and the seller has at least one active product in the platform -> recommended as soon as possible and with as many products as possible
• When the seller receives payU approval
• When the seller starts listing products
• When the seller feels ready

"Green" activation of the seller means:

• The seller registered the first order
• The seller has the 3P billing service active
• The seller has Genius active
• The seller's products, with approved documentation and active offer, are displayed on the site for sale

When the integration of a "White" account is irremediably blocked (for example, PayU rejection, or the seller's firm refusal, after dealing with objections), we set the account's status:

• Blue
• Black
• Grey
• Red