CSS Comprehensive Practice Exam

CSS Comprehensive Practice Exam

9th - 12th Grade

•

75 Qs

quiz-placeholder

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CSS Comprehensive Practice Exam

CSS Comprehensive Practice Exam

Assessment

Quiz

•

Business

•

9th - 12th Grade

•

Practice Problem

•

Medium

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75 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following does not describe a product feature?

flavor
price
texture
color

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is a valid reason for you, as an employee, not to escort a customer to the location of a product that they've asked to see?

you're working with another customer and can't leave your area
the location is on the other side of the store so it would be a long walk for you
you're not sure where the product is located
the customer doesn't seem likely to be able to afford the product

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What's the best way to respond when a customer asks a question about a product and you don't know the answer?

give your best guess and let the customer figure it out
suggest the customer consider an alternate product that you're more familiar with so you can answer their questions
admit that you don't know the answer and take the customer to a co-worker or supervisor who can help
look for information on the product's packaging or on relevant signs

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The type of mindset that best helps you grow and learn as an employee is called?

growth mindset
fixed mindset
product mindset
retail mindset

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The type of mindset that limits your ability to grow and learn as an employee is called?

growth mindset
product mindset
retail mindset
fixed mindset

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A good way to help a customer form a good impression about you before you interact with them is to?

be sure to always look busy
use non-verbal communication such as having confident posture and making eye contact
call out to the customer to get their attention
approach the customer as soon as you see them anywhere in the store

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following describes a type of question that cannot reasonably be answered with "yes" or "no"?

open question
open-ended question
close-ended question
leading question

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