Facitlities Management

Facilities Mangement is known as

• Management of all aspects of the Hotels Physical Structures

• Making sure all of the Hotels guests are happy

• Taking care of the interior of the hotel

Front of the House is where you interact with?

Back of the House is where you will find?

• Minimal Contact with Guests

• Extensive contact with guests

• Where they keep the supplies

What does ADA stand for?

• American Disable Agency

• Americans with Disability Act

• Disabled Americans Act

OSHA stands for?

• Occupational Safety and Health Administration
• Office of Safety and Health Administration
• Operational Safety and Health Agency
• Official Safety and Health Association

Curb Appeal

• The appearance of the exterior of a business

• The place where you pull up to park

• The place for diable people to get on the sidewalk

Which 3 goes with Exterior facilities?

• Pool

• Roof

• Utilities

• Carpet

• Lamps

The engineering department is performing weekly maintenance on the hotel's swimming pool. This is an example of which type of maintenance? 

• Routine

• Emergency

• Preventive

• Predicitive

A guest checks into their room and they call the front desk because their air conditioning isn't working.

• Corrective

• Routine

• Emergency

• Predictive

Who is in charge of the engineering department?

• Assistant General Manager

• General Manager

• Chief Engineer

• Assistant Chief Engineer