[#nb##rd#ng Tr#v## 2023] - 20. T#p #p

(Top up) By default, what are two options to perform Top Up for ID?

• Mandiri and BCA

• BNI and BRI

• Mandiri and BRI

• Mandiri and BNI

(Top up) Which channel to check for top up that using prefix?

• #funding-txn

• #fundings

• #transaction-funding

• #funding-transactions

(Top Up) How to check merchant top up to Xendit balance via Mandiri?

• Check in slack channel #vamandiri-topup

• Check in slack channel #collection-error

• Check VA tab in AD

• Check in slack channel #mandiri-va-audit

(Top Up) Which channel used for checking incoming BCA top up that did not use prefix?

• #funding-transactions

• #bca-balance

• #xendit-collection-error

• #xendit-bca-collection-error

(Top up) Customer said that their Top Up to Xendit's BCA Bank Account is not yet received. What could be the cause?

• Customer Top up from Non-BCA Bank Account

• Customer forgot to put Whitelist Prefix

• Top Up is not yet approved on their Dashboard

• 
  Their Top Up is more than IDR 100,000,000

(Top up) Do Xendit offers top up from foreign bank accounts services?

• Yes

• No

(Top Up) Here is BCA account number of Xendit that can be used for top up balance?

• 0707777207

• 0707777222

• 0707777200

• 0707777202

(Top up) There will be down time for BCA top up services during this hours ...

• 11:50am to 12:59pm

• 11:50am to 12:59am

• 11:50pm to 12:59pm

• 11:50pm to 12:59am

(Top up) Where can we escalate a pending top up crawler issue?

• #p-disbursements-issues

• #p-topup-withdrawal

• #p-topup-withdrawal-issue

• #p-billing-issue

(Top up) Where can we escalate a request of merchant that want to change their top up VA Business Name?

• #mo-request

• #p-disbursements-issues

• #p-virtual-account-issues

• #p-topup-withdrawal