Deposits Quiz

Choose the correct step-by-step method to redeem a TopUp voucher into your SunBet account.

• Click on deposit- Click on the vouchers option- Select the voucher you purchased- Enter voucher code & cellphone number- Submit

• Click on deposit- Choose OTT voucher- Enter the voucher code & Submit

• Click on Deposit- Enter the promo code & Submit

• Click on deposit- Enter the promo code as a reference- Enter the voucher code & cellphone number & Submit

The player has made a deposit, it was deducted on their account and it does not reflect in his/her SunBet account, choose the steps to follow to assist.

• Confirm security questions- Find out what deposit method was used & how much- Check on the payment gateway- Ask for a proof of payment and advise the player you have escalated to deposits for a manual adjustment.

• Tell the player to clear cache and cookies and try again.

• Ask the player to wait for 24 hours for the funds to reflect.

• Tell the player we have a technical issue and they must try making another deposit tomorrow.

Which TopUp vouchers are accepted for depositing into your SunBet account?

• HollyTopUp

• EasyLoad

• 1Voucher , Blu Voucher & OTT

• iTunes Voucher

Which payment gateways are supported by the instant EFT deposit methods?

• Ozow , SunPay Instant EFT & Capitec Pay

• OwnPay , One click Top Up with Stich & Bank2Bank

• Capitec with Stitch, PayGate Plus & SD

• Zapper, Peach pays & SendSpend

Which other methods can be used to TopUp your SunBet account?

• Debit/Credit card , Bank deposit & EFT transfers

• You can deposit at any landbased Casino.

• Can convert airtime into a SunBet balance.

• Inter account transfers (Sunbet account to another)