Fraud Quiz 18 Augustus 2023

Who do you contact when you are dealing with a suspicious application relating to new and add on lines?

• Contact Customer Acquisition Department

• Contact Trade Partner Help Desk

• Contact your supervisor
• Contact ISD

What is the number of this Department?

• 082 1949

• 082 1941

• 082 1943

• 082 1945

True or False: We do not accept Original Bank Statements?

• True

• False

What are hits for identifying fraudulent or altered Bank Statements?

• Spelling Errors

• Company's Logo

• Alignment

• Absence of Footer

• Calculations

What is the most common spelling errors under the headings?

• Bank Name

• Address of Bank

• trans description

• reference

What are hits to look out for in bank Statements that was not mentioned in question 4?

• Inconsistent service fees

• Font

• Preformatted

• All of the above

What is Preformatted?

• It when numbers is rounded off to 0.50

• It when numbers is rounded off to 0.25

• It when numbers is rounded off to 0.00

• None of the above

The new card format driver's license is unique with _____ security features.

Can you generate a quote if the original SIM ICCID does not match the ICCID on the system?

• Yes

• No

Where must special care be exercised?

• Where a number is upgraded together with a request for a new line
  that accompanies the upgrade request.

• Where upgrades involve a request for higher-end (premium) equipment
  and handsets.
  

• Where the customer is applying for multiple lines.

• All of the above