iDeliver Challenge
Professional Development
•18 Qs
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iDeliver Challenge
Quiz
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Business
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Professional Development
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Medium
Hero Go
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18 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When requesting for change of trading time / store hours for Ironman..
Who do we call?
Area Manager
Operations Director
QM
RS Mapping Team
2.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
When requesting for processing of manual refund of web/mobile app orders when not auto-voided…
Who do we call?
Maya RM
Digitech
SGCC Call Center Support
RS Mapping Team
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
When aggregator payment is not yet received beyond SLA..
Who do we call?
Finance
JFC Service Now - ASCORE
RBU Head
Area Manager
4.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
When requesting for assistance for issues due to change of store ownership..
Who do we call?
Brand POC (Point of Contact)
RS Mapping Team
Finance
SGCC Call Center Support
5.
MULTIPLE CHOICE QUESTION
20 sec • 3 pts
When store received complaint from customer about Rider asking for payment even if they already paid online.
Who do we call?
RS Mapping Team
Delivery AM Lead
JFC Customer Care
Operations Director
6.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
When store received complaint from customer about Rider not carrying a thermal bag resulting to appearance issues.
Who do we call?
JFC Service Now - ASCORE
JFC Customer Care
Area Manager
Brand POC (Point of Contact)
7.
MULTIPLE CHOICE QUESTION
20 sec • 2 pts
Store forgot their password in Order Manager can’t view their OM dashboard.
Who do we call?
RS Mapping Team
Area Manager
Delivery AM Lead
None.
Store can change their password by clicking the ‘Click here’
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