Consumer Law Test - Part 3: Dispute Resolution

Which of the following is NOT a form of Alternative Dispute Resolution?

• Mediation

• Conciliation

• Arbitration

• Litigation

What organisation administers the ACL in Tasmania?

• Federal Court

• ACCC

• The Magistrates Court

• The Supreme Court

• Consumer, Building and Occupational services

What organisation administers the ACL at a Federal level?

• Federal Court

• ACCC

• The Magistrates Court

• The Supreme Court

• Consumer, Building and Occupational services

What organisation enforces the ACL at a Federal level?

• Federal Court

• ACCC

• The Magistrates Court

• The Supreme Court

• Consumer, Building and Occupational services

What is the first step you should take if you have a dispute with a business?

• Speak to the ACCC

• Talk to the business

• Talk to a lawyer

• Sue them

If your dispute with a business is not resolved by negotiation, who might you go to for help?

(Select all that apply).

• The Federal Court

• Hobart Community Legal Service

• Legal Aid

• ACCC

• CBOS

Which methods of dispute resolution include an independent and impartial third party? (CHECK ALL THAT APPLY)

• Mediation

• Conciliation

• Arbitration

In which method of dispute resolution does the independent third party made a binding decision to resolve the dispute?

• Mediation

• Conciliation

• Arbitration

What is the difference between mediation and conciliation?

• Conciliators are paid more than mediators

• Conciliators are judges and mediators are lawyers

• Conciliators suggest resolutions while mediators do not

• Mediators are experts in the topic area

Which method of ADR has a neutral 3rd party providing recommendations, but with no authority to impose a decision...

• Arbitration
• Mediation
• Conciliation
• Negotiation