August MSV

To connect a custom domain with Sllr the business has to delete any type A record from DNS

• True

• False

Order (2084243) was picked up from Cairo & will be delivered to Sohag, the order will take 3 to 5 Working days & will be charged as a far upper zone

• True

• False

Order (2472144) is a Delivery-RTO order and the business is asking to restart the order

(order status is in transit)

you should----

• Raise a ticket to the Hub to restart the order

• Send a ticket to the FM to restart the order

• Advise the business that we cannot restart the order

The business is asking to disallow opening the package,

You should----

• Educate the business on how to take the action from his dashboard

• Advise the business to take the action from his dashboard

• Advise the business that the order is RTO

• Take the action from your side and raise a ticket to the hub

Answer explanation

We cannot make any order modification while the order is RTO

Business (Home Decorations) is asking to change his cash-out frequency to Next day transfer,

you should-----

• Fill the price plan changes form for him

• Send to him the price plan changes form

• Explain the next day COD fees for him, then fill the price plan changes form for him

• send an email to Mona Mohsen

Which of this system navigation steps should be confirmed, in the customer is asking to reschedule order

^{(Choose all the correct answers)}

• Order Type

• FM pickup date

• Order Status

• Pickup Hub

• FM Hub

Which of these points should be explained to the customer if he is asking to change his cashout from Bank to Fawry

• How to fill Fawry template

• Fawry service fees

• Transfer and OTP SLAs

• Fawry branches

• All of the above

Order (375629) is delivered since Monday 21 August and the business is complaining on Tuesday 29 August that the consignee didn't receive it

you should -----

• Raise a ticket to the investigation team

• Raise a ticket to the delivery experience team

• Advise the business that he exceed the flagging SLA

• Raise a ticket to the Hub

Which of this navigation steps should be confirmed if the business applied for bosta capital

^{(Choose all the correct answers)}

• Cash-out cycle

• Application status

• Eligibility status

• Business email

The business cannot request any exchange order from his fulfillment products

• True

• False