Professional Communication

The process of exchanging information between individuals through a shared mode of delivery.

• Communication

• Bias

• Expressing

• Talking

The etiquette governing communication on the internet.

• Netiquette
• Cyberbullying
• Internet Protocol
• Web Surfing

Recognize and apply netiquette when using technology to communicate.

• Digital Citizenship

• Etiquette

• Formal Communication

• Identify

The foundation of the communication process.

• Encoding and Decoding
• Interpersonal Communication

• Speaking
• Writing

Skills that help people relate and communicate with one another.

• Writing

• Communication

• Interpersonal

• Bias

The principles of conduct governing an individual or group.

• Body Language

• Pragmatics

• Listening

• Ethics

To behave appropriately within economic, social, and cultural exchanges.

• Social Responsibilities

• Syntactic

• Office relationships

• Netiquette

Working with individuals of different backgrounds.

• Diversity

• Culture

• Business ethics

• Citizenship

Refers to someone's beliefs, values, and practices.

• Culture

• Norms

• Bias

• Passive Listening

An oversimplified belief about someone with a particular characteristic.

• Stereotype
• Prejudice
• Discrimination
• Racism